Lakeside Auto Repair

Effective Date: 10-9-2024

Horizon Automotive ("we," "us," or "our") values your privacy and is committed to protecting the personal information you provide when visiting our website, interacting with us in person, or using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with California law, including the California Consumer Privacy Act (CCPA).

1. Information We Collect

We may collect the following categories of personal information from you:

• Personal Identifiers: Name, address, phone number, email address, and other contact details.
• Vehicle Information: Make, model, year, VIN, and service history.
• Commercial Information: Records of services purchased or considered, vehicle maintenance history, and payment details.
• Internet or Electronic Network Activity: Browsing behavior on our website, IP address, and cookies.
• Geolocation Data: Location data may be collected when you use location-based services (e.g., navigation to our shop).
• Professional or Employment-Related Information: If relevant for certain business interactions (e.g., fleet accounts).

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our auto repair and diesel services.
• Schedule appointments and communicate service updates.
• Process payments for services rendered.
• Respond to customer inquiries and provide customer support.
• Personalize your experience on our website and improve site functionality.
• Send promotional communications (you may opt-out at any time).
• Comply with legal obligations and protect against fraud.

3. How We Share Your Information

We may share your personal information with:

• Service Providers: Third parties who provide services on our behalf (e.g., payment processors, IT support).
• Business Partners: Partners involved in vehicle parts supply, warranty services, or business operations.
• Legal or Regulatory Authorities: If required by law, to comply with legal obligations, court orders, or regulatory requests.
• Third-Party Marketing: We do not sell your personal information to third-party marketers.

4. Your Rights Under the CCPA

If you are a California resident, you have the following rights regarding your personal information:

• Right to Know: You can request to know what personal information we collect, use, and share.
• Right to Delete: You can request the deletion of personal information we have collected about you, subject to certain exceptions (e.g., if the information is necessary to complete a transaction or comply with legal obligations).
• Right to Opt-Out of Sale: Although we do not sell personal information, you have the right to opt-out of any future sale of your personal information.
• Right to Non-Discrimination: You have the right to receive equal service and pricing, even if you exercise your privacy rights.
• To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We will verify your identity before processing your request.

5. How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to improve your browsing experience and gather usage information. You can manage cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

7. Links to Third-Party Websites

Our website may contain links to third-party websites or services that we do not control. This Privacy Policy does not apply to those websites. We recommend reviewing the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or customer feedback. The updated policy will be posted on our website with the "Effective Date" noted at the top.

9. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your rights under California law, please contact us at:

Horizon Automotive
11982 Woodside Ave Suite #106,
Lakeside, CA 92040Lakeside, CA
Phone: 1 (619) 990-1718
Email: horizonautolakeside@gmail.com